Just when you thought everything was under control, someone asks you about something that isn’t even on your radar.  Our perceptions can be deceiving and are not always as accurate or reliable as we think.  This is nicely documented and demonstrated in this article and …

The Invisible Gorilla Read more »

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The recent British Petroleum (BP) oil dilemma brings yet another problem solving opportunity to the forefront.  Fortunately, few of us have to deal with problems of this scope and magnitude. Problem solving is a daily challenge for many of us …

Solutions by Definition Read more »

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Update:  Steven J. Spear has been awarded the Philip Crosby Medal for his book “The High-Velocity Edge: How Market Leaders Leverage Operational Excellence to Beat the Competition” according to a Press release from ASQ—the world’s largest network of quality resources and …

The High-Velocity Edge Is Here! Read more »

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The problem with many of the problems we find ourselves having to contend with at any given time is that we learn of their existence after the fact (when the damage is done) or after discovering that the results we …

Foundations of Failure Read more »

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The Nightmare Toyota continues to be plagued by recalls.  The current acceleration issues (either floor mats or “sticky” accelerators), braking issues on the Prius Hybrid, and now reports in the USA of steering problems with 2009 and 2010 Corollas.  While the majority of the news …

Toyota: Managing Nightmares Read more »

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In our first post on this topic, “Using Triz for Problem Solving – Introduction“, we provided a very basic introduction to TRIZ.  In the spirit of TRIZ, it is not our intent to rewrite or redefine the TRIZ process when excellent …

Using TRIZ for Problem Solving – Resources Read more »

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Using TRIZ for Problem Solving – Introduction A famous quote from Albert Einstein, “The problems that exist in the world today cannot be solved by the level of thinking that created them.“, applies to the discussion of problem solving and more so to …

Using TRIZ for Problem Solving – Introduction Read more »

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Contingency Planning For Lean Organizations – Part IV – Crisis Management In a previous post we eluded that lean organizations are likely to be more susceptible to disruptions or adverse conditions and may even have a greater impact on the business.  To some …

Contingency Plans – Crisis Management in Lean Organizations Read more »

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