What did you expect? Benchmarking & Decisions – for better or worse I recognize that benchmarking is not a new concept.  In business, we have learned to appreciate the value of benchmarking at the “macro level” through our deliberate attempts to establish a …

What did you expect? Benchmarking and Decisions – for better or worse. Read more »

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Managing performance on any scale requires some form of measurement.  These measurements are often summarized into a single result that is commonly referred to as a metric.  Many businesses use tools such as dashboards or scorecards to present a summary …

Killer Metrics Read more »

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